Email has become the defacto standard for business communication. In all liklihood, a large percentage of your customers deal with your organization almost exclusively using email. Vivid Rage has an enormous breadth of experience in the implementation of email management systems that specifically address the needs of companies and organizations that are relying more and more on email as the front line communications medium.
We can help you implement an email management process that goes far beyond what Exchange offers, including:
- Proper group mailboxes so multiple agents or reps can service the box simultaneously.
- True message assignment to a single responsible staff member so that there's never any confusion about who owns the current thread. Messages can be reassigned as required but the line of responsibility is always clear.
- Hyper-accurate measurement of reply times so that you can measure the performance of the company and of the user dealing with the message.
- In-depth reporting on every facet of managing email with-in the organization.
- Schedule-based staff management and integration with leading workforce management systems.
- Company-wide message searching with full message auditing.
- Complex routing, assignment and categorization with robust email business rules.
These are just a few of the email benefits that Vivid Rage can bring to your company. When you contact us we can quickly assess your current email processes and provide you with a detailed roadmap to dramatically improve your email productivity.